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Step 1 of 2

We understand things happen.

Before you submit a support ticket, have you:

  • Powered cycled your equipment? (Turn it off and on again, making sure to wait about 5-10 minutes)
  • If you are using an AirCube, have you verified that the black cable is plugged into the blue port?
  • Are any lights flashing? If so, have they been flashing longer than one minute? This typically indicates a bad power supply. Please be sure to mention this step in your ticket.
  • No lights at all? Verify that the device is plugged into a receptacle, or plug another device into the same receptacle to verify it has power.
Have you tried the steps above?