How can we help?
(814) 626-8646 · M–F 9 AM–4 PM
Service problem?
Is it just you, or the network?
A problem with your service
Lost service, slow speeds or Wi-Fi trouble at your home or business? Tell us what’s happening and our local team will follow up.
Get technical supportKnown network conditions
Network status shows known conditions across the Crowsnest network, live from our public status page.
Check network status
Before you call
A few quick checks.
These steps can often get you back online without waiting for a call back.
- Restart your equipment. Unplug the power to your router and your Crowsnest equipment, plug everything back in, then give it 5 minutes to reconnect.
- Check the cables. Make sure every cable is firmly connected at both ends.
- Check the lights. No lights at all? Check the outlet. Lights that keep flashing for more than a minute can mean a bad power supply.
- Try another device. If one device can't connect but others can, the problem is likely that device rather than your service.
Billing & account
Your bill and account, online.
Sign in to the portal for your service to see your bill and account details.
Wi-Fi & router help
Wi-Fi not reaching where you need it?
Every Crowsnest home plan comes with a managed router or a whole-home mesh system. If your Wi-Fi or router isn't behaving, let us know.
Router and mesh optionsHome phone
Questions about your home phone?
Voicemail, call forwarding, feature codes and your phone adapter's lights are in the Home Phone guide. For other home phone questions or number porting, call us or send a support request.
Installation
Getting ready for installation?
Our local team handles professional installation. If you have a question about an upcoming installation, give us a call.
FAQ
Common questions.
When is support available?
Our local support team is available Monday to Friday, 9 AM to 4 PM, at (814) 626-8646.
What if I have a problem after hours or on the weekend?
Residential technical support isn’t staffed in the evenings or on weekends, but our network is continuously monitored. Outside support hours you can email help@crowsnestbb.net; after-hours email is handled on a best-effort basis. For everything else, our local team is available Monday to Friday, 9 AM to 4 PM.
Is it just me, or is there a network problem?
Network status shows known conditions across our network. If it shows no known issue, try the quick checks above, then get technical support.
How do I sign in to my account?
Fixed wireless customers sign in to the billing and account portal; fiber customers sign in to the fiber customer portal. Both are on our Sign In page.
Can I use my own router?
Home plans include a choice of our managed router ($10/mo) or a whole-home mesh system ($15/mo); the router choices for your plan are shown when you order. Business plans can use their own router or our managed router ($15/mo).
Can I keep my phone number?
Yes. If you already have Crowsnest Internet, you can transfer a phone number you have now to Crowsnest Home Phone. Start with Port your number.
Is the coverage map a guarantee of service?
No. The coverage map shows where our network reaches, not what’s available at a specific address. Check your address to confirm the service options there.
Contact
Talk to our local team.
- Phone
- (814) 626-8646
- Support hours
- Monday to Friday, 9 AM to 4 PM
- After hours
- help@crowsnestbb.netBest effort. Technical support isn’t staffed evenings or weekends; our network is continuously monitored.
- General questions
- info@crowsnestbb.net
You can also message us on Facebook with general questions.