Support · Home Phone
Home Phone guide.
Voicemail, call forwarding, calling features and your phone adapter — everything from your Crowsnest Phone QuickStart Guide.
Most-used numbers
- Voicemail
- *98
- Return last call
- *69
- Emergency
- 911
If your power or Internet is out, Home Phone and 911 won't work
Crowsnest Home Phone is a VoIP service: it runs over your Internet connection and needs electrical power at your home. If your power is out or your Internet connection is down, your phone service and E911 calling will not work.
Please consider installing a battery backup system to protect against a power outage at your home. More about 911 and Home Phone
Voicemail
Check your voicemail.
Dial *98 from your Home Phone.
Change your default voicemail PIN
As part of setup, we issued you a default voicemail PIN. For your security, change it as soon as possible. You can update it through your voicemail settings.
New voicemail? Your phone adapter’s phone status light blinks slowly.
Call forwarding
Forward your calls.
- Choose the type: always, when busy, or when there’s no answer.
- Set the destination with that type’s code.
- Turn it on with that type’s code.
To stop forwarding, dial that type’s turn-off code.
Always
Forward every call.
- 1 · Set destination
- *72
- 2 · Turn on
- *40
- Turn off
- *73
When busy
Forward calls when your line is busy.
- 1 · Set destination
- *41
- 2 · Turn on
- *90
- Turn off
- *91
When there's no answer
Forward calls you don't answer.
- 1 · Set destination
- *42
- 2 · Turn on
- *92
- Turn off
- *93
Calling features
Feature codes.
- Block your caller ID
- *67 then the 10-digit phone number
- Return the last call you received
- *69
- Reject anonymous callers
- On *77Off *87
- Do Not Disturb
- On *78Off *79
- Voicemail
- *98
911 & emergencies
Emergency numbers.
- Emergency Services
- 911
- Emergency Services Test
- 933
- Suicide Prevention Hotline
- 988
If your power or Internet is out, Home Phone and 911 won't work
Crowsnest Home Phone is a VoIP service: it runs over your Internet connection and needs electrical power at your home. If your power is out or your Internet connection is down, your phone service and E911 calling will not work.
Please consider installing a battery backup system to protect against a power outage at your home.
FCC: VoIP and 911 service (opens in a new tab) · 911/E911 in the VoIP Terms of Service
Phone adapter
Connections and lights.
- To your router's LAN port
- Power (Micro USB)
- Phone Line 2 (if enabled)
- Phone Line 1
The lights
Power- Flashes while starting up, and stays solid when ready to use.
Internet- On when there's an Internet connection; flashes when data is being sent.
Phone status- Off — Phone service unavailable
- Solid blue — Registered and available
- Blinking every second — Phone is off the hook
- Slow blinking — You have voicemail
Troubleshooting
Phone not working?
- Check your power and Internet. Home Phone needs both; if either is out, your phone won’t work. Check network status.
- Check the phone adapter’s lights. The power light should be solid (it flashes while starting up). If the phone status light is off, phone service is unavailable.
- Check the connections. The adapter connects to your router’s LAN port and is powered through Micro USB; your phone plugs into Phone Line 1 (or Phone Line 2, if enabled).
- Phone status light blinking every second? A phone is off the hook.
Still not working? Call (814) 626-8646 from another phone, Monday–Friday, 9 AM–4 PM. You can also send a support request.