Managed Router Plan TOS

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Introduction

Welcome to our WiFi 6 Mesh Managed Router Plan. By subscribing to our managed router services, you agree to the following terms and conditions. These terms and conditions are designed to ensure that you receive the highest level of service and support. 

Service Inclusions 

Free Technical Support:** Our WiFi 6 Mesh Managed Router Plan includes free technical support for the duration of your subscription. This support can be provided either onsite or remotely, depending on the nature of the issue and your preference. Support is limited to troubleshooting our hardware. 

Hardware Replacement: As long as you maintain your managed router plan subscription, we will provide free hardware replacements in the event of a failure or defect. This ensures that you have fully functional routers without any additional cost for hardware replacement due to normal wear and tear or hardware malfunctions. 

  Router Specification: The plan includes up to three WiFi 6 mesh-capable wireless routers. Additional mesh units can be purchased at $100 each. 

Exclusions from Coverage

Customer-Caused Damage: The free hardware replacement does not cover damage caused by the customer, including but not limited to: 

Pet damage (e.g., a pet chewing the cables) 

Physical damage from drops, spills, or other accidents 

Unauthorized modifications or repairs 

In cases of customer-caused damage, the cost of hardware replacement will be borne by the customer. 

Support Process

  Remote Support: When you encounter an issue, our first approach will be to provide remote technical support. This may involve phone consultations, remote desktop assistance, or online troubleshooting. Support is limited to troubleshooting our hardware.  

Onsite Support: If the issue cannot be resolved remotely, we will dispatch a technician to your location to provide onsite support. The availability and response time for onsite support may vary based on your location and the severity of the issue. 

Hardware Replacement Process

Diagnosis: Our support team will diagnose the issue to determine whether the hardware needs replacement. 

Replacement: If a replacement is necessary and the issue is not caused by customer damage, we will arrange for new routers to be shipped to you or delivered by our technician during an onsite visit. 

Return of Faulty Equipment:nYou may be required to return the faulty equipment to us. Instructions for returning the equipment will be provided by our support team. 

Customer Responsibilities

Proper Use and Care: Customers are responsible for the proper use and care of the routers and associated equipment. This includes following the provided usage guidelines and keeping the routers in a safe, clean environment. 

Reporting Issues Promptly: To ensure timely support and replacement, customers should report any issues with the routers as soon as they arise. 

Termination of Service

If you decide to terminate your WiFi 6 Mesh Managed Router Plan at any point, the terms and conditions for hardware replacement and free technical support will no longer apply. 

Any remaining balance or unpaid fees for services rendered will become due immediately upon termination. 

Equipment Return or Replacement Fee: If you did not receive a reduced installation fee and wish to cancel your managed plan: 

You may either pay a fee of $175 for us to remove the managed equipment and install a basic router. 

Alternatively, you can return the managed equipment to us, in which case we will provide a basic router at no additional charge. 

Amendments

 We reserve the right to amend these terms and conditions at any time. Customers will be notified of any significant changes to the terms and conditions. 

Contact Information

For support or inquiries regarding these terms and conditions, please contact our customer service team at (814) 626-8646

By subscribing to our WiFi 6 Mesh Managed Router Plan, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing our services.