Privacy Policy

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Whenever you submit information to Crowsnest Broadband, use this Website, or use the Crowsnest Broadband Services (as defined below), you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy or as otherwise permitted or required by law. It is your responsibility to review this Privacy Policy carefully, especially before providing any personal information through our Website. If you do not agree to the terms of our Privacy Policy, please do not use this Website or the Crowsnest Broadband Services.

HOW WE COLLECT INFORMATION

The Privacy Policy applies to the personal information that you share with Crowsnest Broadband or that we collect about you.

You may share personal information with us through our website (the “Website”), by email, by telephone, by regular mail, or in person, including when you apply for service, when you speak to a customer service representative, or when you request information from us or apply for employment with us.

This Privacy Policy also applies to other information about you when you browse our Website or when you subscribe to, access, or use Crowsnest Broadband’s products and services (the “Crowsnest Broadband Services”). If you are a Crowsnest Broadband customer and you allow others to access and/or use the Crowsnest Broadband Services, we may collect information about those users, as well. We may also obtain information about you from third parties.

WHAT INFORMATION DO WE COLLECT?

Information You Submit

The phrases “personally identifiable information” or “personal information” mean your name, address, email address, or telephone number together with your credit card, debit card, and/or financial account number(s). The personally identifiable information we collect when you communicate with us will depend upon your inquiry and the type of services you request.

Information That Is Automatically Collected

As you navigate through this Website or use the Crowsnest Broadband Services, certain information may be automatically collected using various technologies. For example, when you use the Website, we may collect your Internet Protocol (IP) address, which is a unique identifier that is associated with your computer.

This Website also may use “cookies.” A “cookie” is a small file stored by your Web browser to help a particular system recognize you and the pages you visit in a website. Cookies allow this Website to recognize you more quickly. Cookies may store unique identifiers, user preferences and other information. We use cookies to improve your browsing experience and to help us measure the number of visits, average time spent, page views, and other statistics relating to the Website. Most Web browsers are initially set to accept cookies. If you prefer, you may be able to set your browser to refuse cookies or to alert you when cookies are being sent, but it is possible that some parts of the Website will not function properly if you do so. Please recognize that browser blocking tools are not controlled by us and we do not guarantee their effectiveness. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org.

When you use the Crowsnest Broadband Services, we may collect information about how you are using those Services, including websites visited, amount of data being sent or received, or other activity.

HOW WE USE YOUR INFORMATION

First and foremost, we use the information we collect to provide you with reliable, high-quality products and services. We typically use the personal information we collect for the purposes for which it was provided, such as to communicate with you, respond to inquiries, offer services, ensure proper billing, process payments, provide service to account holders and prospective accountholders, and consider applications for employment. We may also use information we collect to personalize your experience, improve the products and services we offer, to detect and investigate fraud, theft, or other illegal activities, for archival and backup purposes, and to enforce our policies and Terms of Use.

SHARING OF INFORMATION

We share information with others when it is necessary to provide you with Crowsnest Broadband Services or when you direct us share your information, such as other users on your account. We also will share your information with others when required to do so by law or to respond to legal process, or to protect our property or rights or the safety of our employees, our customers, or other individuals. We may also share information with our affiliates and subsidiaries for their own marketing activities unless you direct us not to do so.

We do not sell or otherwise share information that personally identifies our customers, including their browsing history or other internet usage information, to third parties for those third parties’ own use, such as marketing or advertising of their own products and services. We may provide certain aggregate information we collect from users of the Crowsnest Broadband Services or visitors to this Website (e.g., statistics, sales, traffic patterns and services) to third parties who can assist us in analyzing and understanding the information and help us to better provide online products and services. Should we share this aggregate information with third parties, it will not include any personally identifiable information.

Notwithstanding the foregoing, however, we reserve the right at all times to disclose any information as we determine, in our sole discretion, to be necessary to satisfy any law, regulation or governmental request or to avoid liability upon or harm to us or any third party.

We may use third-party service providers, including Google Analytics, to monitor and analyze the use of our Website. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit https://www.policies.google.com.

With our third-party service providers, we may also use cookies to advertise to you on third party websites based on your past visits to our Website. These providers include Google Ads, Twitter, Facebook, and LinkedIn. You can find these companies’ privacy policies on their websites, and you can opt-out of interest-based advertising and remarketing by visiting the websites of these providers, through the Digital Advertising Alliance in the USA (http://www.aboutads.info/choices/), or by using the settings on your browser or mobile device.

WHAT CHOICES YOU HAVE TO CONTROL THE USE OF INFORMATION BY CROWSNEST BROADBAND

To manage your privacy preferences, you may email us using the contact information below. If you make changes to your contact information or get a new account, you will need to review and update your privacy preferences.

HOW WE PROTECT YOUR INFORMATION

We will take reasonable steps to protect your personally identifiable information that you transmit to us and to protect such information from loss, misuse, and unauthorized access or disclosure. We use reasonable security, including technical, physical and administrative controls, to secure the personal information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose such information.

You can help protect the privacy of your information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks.

HOW WE PROTECT CHILDREN’S PRIVACY

This Website is not designed or intended for use by children under 16 years old and we do not seek to collect personal information about such children through our Website. We do not knowingly collect personal information from anyone under the age of 16; however, it is the account holder’s obligation to monitor usage of the Crowsnest Broadband Services at your location. If you believe we have collected personal information about a child under 16 years old, please contact us using the email or mailing addresses provided below so that we may delete the information.

WHAT HAPPENS IF WE CHANGE THIS PRIVACY POLICY

The most current version of our Privacy Policy is published and maintained on our website. The needs of our customers and the business may change from time to time and, when that happens, we may need to modify this Privacy Policy. Any changes will be posted at this website.

HOW TO CONTACT US

If you have any questions about this Privacy Policy, information gathered by the Website, or about the operation of the Website, please contact us at: info@crowsnestbb.net.

Crowsnest Broadband