Frequently Asked Questions

Click here to chat with us!

FAQ

Get answers to commonly asked questions about our service

At Crowsnest Broadband, we believe in providing a premium, hassle-free internet experience right from the start. To ensure this, we charge an installation fee. Here’s why: 

  1. No Hidden Costs: What you see is what you pay. We do not charge any monthly taxes or rental fees. The installation fee helps us maintain a straightforward and transparent billing process. 
  1. Comprehensive Equipment Provision: We supply the modem and wireless router, so there’s no need for you to purchase any additional equipment. This ensures you have the latest, high-quality hardware without any extra costs. 
  1. Onsite Professional Installation: For every new customer, our skilled technicians come to your home or business to install new cabling, a new antenna, and a new router. This ensures a reliable and optimized setup tailored to your specific needs. 
  1. No Credit Checks: We believe in making our services accessible to everyone. By charging an upfront installation fee, we eliminate the need for credit checks, allowing more customers to enjoy our services without any barriers. 
  1. Cost Efficiency: The upfront fee helps us cover the cost of installation and equipment, which in turn allows us to keep your monthly bill lower. This way, you benefit from affordable, high-quality internet service without hidden charges. 
  1. Total White-Glove Experience: Our installation process is designed to be thorough and convenient. Our technicians provide a white-glove service, handling all aspects of the setup: 
  • Installing all new equipment and cabling 
  • Ensuring optimal placement for the best performance 
  • Connecting all your devices to the network 
  • Providing a brief tutorial to ensure you are comfortable with your new setup 

By investing in a professional installation, we ensure that you receive the best possible internet experience from day one. Thank you for choosing Crowsnest Broadband! 

Most installations fall under our standard package covered by the $175 install fee. A non-standard installation may be necessary for specific situations, such as extending internet to multiple buildings, installing multiple wireless access points for extra coverage, or dispatching multiple times due to missed appointments. Rest assured, any non-standard fees will be communicated to you by the technician prior to installation, and your approval will be sought. 

No, install fees are due in full on the day of your installation. 

No, our service is not typically affected by common weather conditions such as rain, snow, or fog. However, severe weather events can occasionally impact service reliability due to issues with critical infrastructure. Factors such as power outages, lightning strikes hitting a tower, or extremely heavy rain causing “rain fade” may lead to temporary disruptions in service. Despite these rare occurrences, our team works diligently to resolve any weather-related issues as quickly as possible to minimize downtime and ensure uninterrupted connectivity for our customers. 

No, we do not conduct preliminary site visits. Our software accurately determines service availability. When we schedule an onsite visit, it is solely for installation purposes. If the signal is insufficient during testing, there will be no charge. Our customer service team is available to address any questions prior to scheduling. 

Email communication allows us to maintain a documented record of all interactions, ensuring transparency and accountability. It also allows for more efficient communication, as both parties can respond at their convenience. 

Unlike satellite providers, who rely on connections from distant satellites, our service is delivered via ground-based towers located within a short distance from your location. This results in faster and more reliable internet access. 

While cable companies may advertise higher speeds, our focus is on providing consistent and reliable broadband internet that meets or exceeds FCC standards. Our service is backed by local support and offers a more personalized experience. 

No, we do not offer promotional rates with expiration dates. Our pricing is transparent and has never increased for existing customers. We remain committed to providing fair and consistent pricing for all our customers. 

Outside of rare circumstances such as severe weather or utility outages, issues are uncommon at any time. For after-hours support, you can message us on Facebook or email us at help@crowsnestbb.net. 

Our service requires a clear line of sight from our tower to your location. Factors such as hills and trees can obstruct this line of sight, preventing us from providing service to certain areas. 

Unfortunately, we do not currently offer a notification list. The best way to stay informed about new coverage is by following our Facebook page, where we regularly post updates about new tower installations.

Still have more questions?

You can reach us at info@crowsnestbb.net