Frequently asked questions.

A locally owned Internet provider headquartered in Altoona, Pennsylvania, serving rural Central Pennsylvania and Western Maryland with fiber and fixed wireless Internet.

We build and run our own network — 70+ tower sites and 200+ points of presence — and our support team is local. About us.

Check your address. The check shows the service and plans available at that exact location. If it can’t confirm service automatically, you can send a service request and our local team will review your address.

Start with the online address check — it’s how we determine service for your exact location. If it can’t confirm service automatically, send a service request and our local team will review your address.

An online check can’t account for everything at a property, so some details are confirmed by our technician at installation.

Service is determined address by address. For fixed wireless, the terrain, trees, buildings and distance between each home and our sites differ, even next door. For fiber, the line has to reach your specific address. Check your own address; if it can’t be confirmed automatically, our local team can review it.

No. The coverage map shows where our network reaches, not what’s available at a specific address. The address check confirms the service options there.

Normal rain, snow and fog generally don’t disrupt service. Severe weather can: utility power failures, damaged equipment or infrastructure, and some conditions that affect wireless links can interrupt connectivity. Our network is continuously monitored, and network status shows known conditions.

Across rural Central Pennsylvania and Western Maryland. See the communities on where we serve, then check your address.

We’re local. Crowsnest is locally owned, builds and runs its own regional network, and our support team is right here in Central Pennsylvania. Plans include unlimited data, and your plan price, router and installation fee are shown before you order. Our network · Customer reviews.

Broadband delivered by radio from a nearby Crowsnest tower site to a small antenna mounted on your home or building. How fixed wireless works.

No. The signal travels a few miles across the landscape from a Crowsnest site to your antenna — not to space and back.

Yes. Fixed wireless needs an antenna on the outside of your home or building — depending on signal and the property, on the roof or another suitable exterior spot. It’s a compact radio: our technician chooses the best spot and mount, and one weather-rated cable runs indoors to your router.

They can. What an address can receive depends on the terrain, trees and buildings between it and our sites, the distance, and the equipment at the Crowsnest sites nearby. Our network uses several wireless technologies and frequency bands: some connections need a clear view of a tower, while others can work around some obstructions. That’s why we check each address individually.

When you check your address, we first see whether fiber serves it. If not, we analyze wireless service for that exact location with our network planning tools and Crowsnest’s own service rules, and show only the plans the address qualifies for. If the check can’t confirm service, our local team reviews it, and some details are confirmed at installation.

In some locations, yes. Our wireless plans are 100 Mbps, up to 400 Mbps and up to Gigabit speeds, and each is available by address: a location may qualify for some of them and not others. Each plan’s Broadband Facts label lists its typical speeds.

Home Internet over fixed wireless (100 Mbps, up to 400 Mbps and up to Gigabit speeds) and fiber (500/500 Mbps, 1000/1000 Mbps and 2000/1000 Mbps), where available. Your address check shows exactly which plans you qualify for. See prices on home Internet plans and business Internet.

No. Every Crowsnest Internet plan — fiber and fixed wireless — includes unlimited data.

We keep it simple: one monthly price for your plan, one Crowsnest router ($10 or $15/month on home plans), Home Phone if you add it ($45/month), and a one-time installation fee. These are all shown before you order. Prices include applicable taxes and regulatory fees. The advertised price is the price you pay.

Yes: unlimited Home Phone for $45/month, added to a Crowsnest home Internet plan on fiber or fixed wireless. Home Phone.

Yes. If you already have Crowsnest Internet, use Port your number to transfer a number you have now to Crowsnest Home Phone. Ordering Internet and Home Phone together? Choose to keep your number when you order. Either way, we’ll contact you to complete a Letter of Authorization (LOA) and coordinate the transfer. Please keep your current phone service active until Crowsnest confirms the transfer is complete.

Dial *98 for voicemail. Call forwarding, caller ID blocking, anonymous-call rejection, Do Not Disturb, return last call, your phone adapter’s lights and 911, 933 and 988 are all in the Home Phone guide.

Your Crowsnest equipment at home runs on your home’s electricity, so a power outage there interrupts your Internet and Home Phone until power returns — and 911 calling over Home Phone may be limited or unavailable. See Section 9 of the VoIP Terms of Service.

Yes, including POTS/fax-line replacement ($50/month) with number porting. See voice and communications for business.