Network Management Policy

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At Crowsnest Broadband we are committed to providing reliable and high-quality internet services to our customers. To ensure the optimal performance of our network and to maintain a positive experience for all users, we have established the following network management practices:

  1. Traffic Management Practices:
  • We employ intelligent traffic management techniques to mitigate network congestion and ensure equitable access to available bandwidth for all users.
  • During periods of heavy network usage, we may prioritize time-sensitive traffic, such as voice and video communications, to maintain service quality.
  1. Data Prioritization:
  • We do not prioritize or throttle specific types of internet traffic or applications. All data packets are treated equally on our network.
  1. Network Performance Optimization:
  • We continuously monitor and optimize our network infrastructure to deliver the best possible performance to our customers.
  • Techniques such as caching and content delivery network (CDN) integration are utilized to enhance the speed and reliability of content delivery.
  1. Throttling and Blocking:
  • We do not engage in throttling or blocking of lawful internet content, applications, services, or non-harmful devices.
  1. Usage Limits and Caps:
  • We do not engage in usage limits or data caps.
  1. Transparency and Disclosure:
  • We are committed to transparency in our network management practices. Detailed information about our policies and any updates will be readily available on our website.
  • Customers can contact our customer support team for clarification or further information regarding our network management practices.

This Network Management Policy is subject to periodic review and may be updated as necessary to adapt to changes in technology, network capacity, or regulatory requirements.

For any questions or concerns regarding our network management practices, please contact our customer support team at info@crowsnestbb.net.